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Customer Service

***COVID-19 Essential vs. Non Essential Business information can be found here: https://covid19washoe.com/businesses/

***Washoe County Health District is encouraging social distancing. As a precaution, we have decided to suspend all passport services until further notice. This is for the safety of our employees and customers as we are trying to limit the number of face-to-face interactions.

***We are encouraging customers to pay their sewer bill and business license transactions online. 

***The City of Sparks is temporarily suspending sewer account late fees due to COVID-19 related hardship until May 31st, 2020.  If you have been financially impacted by COVID-19 or have general sewer account questions, please contact Sparks Customer Service at 775-353-5555.

How can we help?

The City of Sparks Customer Service is happy to help you.

Sparks Customer Service Number:  (775) 353-5555

You can get your Passports at the City of Sparks. Here is a link to all you need to know to get a new passport or renew your Passport.


***Effective July 1, 2020 the new quarterly rate on ALL residential sewer accounts will be $115.73 per unit. Please contact customerservice@cityofsparks.us with any questions regarding this change.***

  • Pay your sewer service online
    • Make a one time payment or enroll in automatic payments on the sewer due date.
  • Send mailing address change requests to addresschange@cityofsparks.us
    • Only the owner of the property may request mailing address changes.
    • Since the owner is legally responsible for the sewer billings, they must authorize mailing address changes.


  • Apply, renew, pay fees or check the status of your business license at ONENV.US (hyperlink)

Newcomers’ Guide

Visit us at Sparks City Hall
431 Prater Way
Sparks, Nevada 89431
(775) 353.5555