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Bikeshare Program

The cities of Sparks and Reno, Washoe County, University of Nevada and the Reno-Sparks Indian Colony are piloting a regional bikeshare program with Lime (formerly known as  LimeBike). The pilot period is from May 2018-January 2019. Here is a list of helpful resources to learn all about the pilot bikeshare program with Lime:              

Bikeshare Videos

  • How to Lime: Introducing Lime, your ride anytime!
  • Safety: Take to the Rides: Your Dockless Destination Awaits
  • Parking: Stop trying to park me, and PARK me! – How to #LimeRight

    Where do I park the bike?

    • Park by the sidewalk pavement, not on the grass.
    • Park the bike upright, not on the ground.
    • Do park in designated bike-parking locations, such as a bike rack. If you ride to UNR, you are required to park your bike in a bike rack.
    • Pedestrian and wheelchair path access, driveways, stairways, crosswalks and loading zones should be clear of parked bikes.
    • Park bicycles adjacent to bus stops or on street corners.

    To learn more about how and where to park, you can check out the Lime How-To-Lime page. We encourage you to learn and adhere to the Dos and Don’ts of Responsible Parking.

    How much does it cost and how do I pay?

    Lime’s bicycle rides cost just $1.00, or 50 cents for students and seniors over 60, per 30-minute time block. Scooter and E-Bikes are $1 to unlock and $0.15 per minute to ride. To pay, simply enter your credit card information into your smartphone app for ride credit.

    Discounted memberships will be available for low-income by visiting Lime Community Impact.

    How does bike share work?

    • Lime are GPS and 3G-enabled, making it easy for riders to find, unlock, and pick up a nearby bike with a smartphone (Android or iOS).
    • To use Lime, riders download the LimeBike app, locate a bike on the map, and unlock it with the tap of a button.
    • To unlock their Lime, riders can either scan the QR code (found on bike) or enter its plate number into the app.
    • For those without a smartphone, contact Lime at access@limebike.com or call (888) 546-3345 startup assistance, or visit Lime’s community impact to learn more.
    • When the ride is done, riders lock the back wheel and responsibly park it.

    For more info, you can visit Lime’s FAQ here.

    Who do I contact for questions and concerns about LimeBike?

    Please report any questions/problems directly to Lime by using their app, or the phone number on the bike. Lime’s local employees monitor the bikes using GPS technology, and move or redistribute the bikes to appropriate spots, if needed. None of the entities involved in the bikeshare program own the bikeshare system. Lime handles all operations, maintenance, customer service and marketing for the system. If you see a bicycle parked improperly, we ask that you help place it in a proper position or location if possible.

    For customer service issues, contact Lime at:

    support@limebike.com

    Call: 888-546-3345

    Text: 888-546-3345

    Do people need to wear helmets?

    There is no law that requires people to wear helmets in Nevada. However, Lime requires customers be 18 years old to use their service. Kids ages 13-17 are permitted to use Lime if they have parental permission and wear a helmet.

    Won’t people vandalize the bikes?

    It’s not as common as you may think. In other communities with a bikeshare program, vandalism and theft occur at a rate of less than one percent. Lime has built-in sensors that track bikes that may have fallen or are on the ground. The sensors notify Lime’s staff, who dispatch their team to respond.

    What happens in the winter?

    People still ride bikes in winter, and bikes will be available year-round. Bikes do need additional maintenance in the winter, which will be Lime’s responsibility.
    For more info, you can visit Lime’s FAQ